Store Information
Viewing Orders, Tracking and Order History
Order history and tracking can be viewed in your account here.
When will my order ship?
Because most items are build to order, we typically ship orders within 3-5 business days. We ship using UPS Ground for all orders. If you require a rush order you will need to contact us directly. Please contact us directly at 858-225-1889 from 8am-4:30pm PST or send us an email at compost@reotemp.com for any questions regarding order status or ship dates.
P.O. Box Shipping Policy
We unfortunately do not offer shipping to Post Office boxes.
Accepted Payment Methods
PayPal, Apple Pay and most major credit cards are accepted for payment.
We Accept Tax Exempt Customers
We can set you up to order online if your company or organization qualifies for tax exempt status. Some examples include local or state municipalities, US government agencies, educational institutions or resellers. Before ordering you must register an account on reotempcompost.com and then email your tax exempt document to compost@reotemp.com. We will complete the set up and let you know when it is OK to go ahead and order.
Steps
1. Register for an account by clicking Sign in or register in the upper right corner of reotempcompost.com
2. Email compost@reotemp.com your tax exempt document.
3. We will set you up in our system as tax exempt and email you back when the process is complete. Please wait for this confirmation before ordering.
4. Place your order online and tax will not be applied.
If you have any questions or need assistance in this process simply email us at compost@reotemp.com or call us at (858) 225-1889.
Customers Located Outside the United States
At this time we are currently unable to offer online web ordering to customers with shipping addresses outside the United States through this website. Orders shipping outside the United States can however be placed by phone (858) 225-1889, or via email compost@reotemp.com. Orders shipping outside of the United States may be subject to order minimums or additional processing charges.
Reotemp Compost Store Returns and Refunds
REOTEMP stands behind it's products and will handle your return or replacement in a timely manner. For all returns, a return authorization is required. To obtain a return authorization please contact REOTEMP's customer service at (858) 225-1889 8am-4:30pm PST M-F or compost@reotemp.com to begin the return or replacement process.
Amazon Returns and Refunds
For products purchased through Amazon, please contact Amazon during the Amazon return period (typically 30 days). Amazon customer service can be contacted at (888) 280-4331 or start a return by going to your Amazon order history and selecting return. If the product is outside of Amazon's return window you can then contact us for assistance at (858) 225-1889 8am-4:30pm PST M-F or compost@reotemp.com. Please have your Amazon order ID ready, this can be found in your order history or on your Amazon receipt email.
Products Damaged in Transit
If your product was damaged during shipping or delivery contact, do not accept the package. The shipping carrier will then return the product to REOTEMP and we will contact you. If you didn't notice the damage until after the package was delivered, contact REOTEMP for a return authorization.
Pricing & Promotions
While we do try to ensure the pricing on our website is up to date, all pricing is subject to change without notice. Contact REOTEMP with any questions. We reserve the right to deny the use of discount codes or disallow the use of discount codes in certain situations.
Privacy & Security
Reotemp respects the privacy of our customers and would never sell your information to a third party. Our shopping cart is protected by a SSL certification and all credit card information is encrypted and processed by authorize.net, PayPal, google checkout, or another trusted partner.